Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 1, 3 Chome-28-2 Takada, Toshima City, Tokyo 171-0033mation We Collect
We collect information you provide directly to us, such as when you create an account, enroll in lessons, purchase instruments, or contact us for support. This includes your name, email address, phone number, billing information, and learning preferences.
We also automatically collect certain information about your device andge patterns when you access our platform, including IP address, browser type, operating system, and pages visited.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including processing transactions, delivering lessons, and providing customer support. We also use your information to communicate with you about your account, lessons, and promotional offers.
Your learning progress and preferences help us personalize your educational experience and recommend appropriate courses and instruments.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform and conducting our business.
We may also disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
As we operate globally, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
When transferring data from the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your relationship with us and for a reasonable period thereafter.
Learning records and progress data may be retained longer to support your continued education and certification requirements.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You may also object to certain processing activities or request that we restrict the use of your information. To exercise these rights, please contact us using the information provided below.
You can opt out of promotional communications at any time by following the unsubscribe instructions in our emails or updating your account preferences.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze sitege, and deliver personalized content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality.
For detailed information about our cookie practices, please refer to our Cookie Policy.
Third-Party Services
Our platform may integrate with third-party services for payment processing, video conferencing, and analytics. These services have their own privacy policies, and we encourage you to review them before using these features.
We are not responsible for the privacy practices of third-party websites or services linked from our platform.
Children's Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
For users between 13 and 18 years of age, we require parental consent before collecting personal information.
Marketing Communications
We may send you promotional emails about new courses, instruments, events, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We respect your communication preferences and will honor your choices regarding marketing messages.
Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected users and relevant authorities as required by applicable law. We will provide information about the nature of the breach and steps being taken to address it.
We maintain incident response procedures to quickly identify, contain, and remediate security incidents.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us through our contact form or at the address provided on our website. We will respond to your inquiries promptly and work to resolve any concerns.
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.